RK Troubleshooting Guide 2022

2025-10-14 • 0 likes • 1 views

DDavid Jh

For models:

RK1000 - 22AKFAFB619
RK1000 PRO - 22AKFAFA619
RK2000 - 22AKHAFB619
RK2000 PRO - 22AKHAFA619
RK3000 PRO - 22AKJAFA619
RK4000 PRO - 22AKLAFA619
XR5 1000 - 22AKFEFA603
XR5 2000 - 22AKHEFA603
XR5 3000 - 22AKJEFA603
XR5 4000 - 22AKLEFA603
RK1000 US - 22AKFAFA737
RK2000 US - 22AKHAFA737
RK4000 US - 22AKLAFA737

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RK Troubleshooting Guide 2022
Models:
RK1000 - 22AKFAFB619
RK1000 PRO - 22AKFAFA619
RK2000 - 22AKHAFB619
RK2000 PRO - 22AKHAFA619
RK3000 PRO - 22AKJAFA619
RK4000 PRO - 22AKLAFA619
XR5 1000 - 22AKFEFA603
XR5 2000 - 22AKHEFA603
XR5 3000 - 22AKJEFA603
XR5 4000 - 22AKLEFA603
RK1000 US - 22AKFAFA737
RK2000 US - 22AKHAFA737
RK4000 US - 22AKLAFA737
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Transcript of the document
  • Page 1 - English - : 1 Page RK Troubleshooting Guide 2022 Models RK1000 22AKFAFB619 RK1000 PRO 22AKFAFA619 RK2000 22AKHAFB619 RK2000 PRO 22AKHAFA619 RK3000 PRO 22AKJAFA619 RK4000 PRO 22AKLAFA619 XR5 1000 22AKFEFA603 XR5 2000 22AKHEFA603 XR5 3000 22AKJEFA603 XR5 4000 22AKLEFA603 RK1000 US 22AKFAFA737 RK2000 US 22AKHAFA737 RK4000 US 22AKLAFA737
  • Page 2 - English - : 2 Page STOP AND ERROR MESSAGES 5 No Wire Signal message Last stop cause 2 6 Start inside message Last stop cause 3 7 Bumper pressed message Last stop cause 5 8 Lift detected message Last stop cause 6 9 Stuck inside message Last stop cause 7 10 Stuck inside message Last stop cause 8 12 Check power message Last stop cause 10 14 Check power message Last stop cause 14 15 Recharge battery message Last stop cause 15 17 Recharge battery message Last stop cause 17 18 Recharge battery message Last stop cause 18 19 Drive overcurrent message Last stop cause 22 20 Drive overcurrent message Last stop cause 23 21 Mow overheat message Last stop cause 27 22 Mow overcurrent message Last stop cause 28 23 No Wire Signal message Last stop cause 30 24 Mow overheat message Last stop cause 31 25 Stuck outside message Last stop cause 32 26 Lift detected message Last stop cause 33 28 Stop button pressed message Last stop cause 39 29 Lift detected message Last stop cause 42 30 Stuck on wire message Last stop cause 44 31 Mow overheat message Last stop cause 46 32 No Wire Signal message Last stop cause 47 33 Recharge battery message Last stop cause 50 34
  • Page 3 - English - : 3 Page Recharge battery message Last stop cause 53 35 Recharge battery message Last stop cause 54 36 Recharge battery message Last stop cause 55 37 Stuck inside message Last stop cause 57 38 Stuck inside message Last stop cause 59 40 Mow overcurrent message Last stop cause 60 42 Entry point problem zone main subzone X Last stop cause 67 43 Drive overcurrent message Last stop cause 72 44 No Wire Signal message Last stop cause 75 45 Stuck inside message Last stop cause 79 46 Maximal edge distance message Last stop cause 80 48 Lift detected message Last stop cause 81 49 Stuck inside message Last stop cause 82 50 Stuck inside message Last stop cause 86 52 Rear bumper in back docking message Last stop cause 89 54 Communication problem message Last stop cause 91 55 Bumper pressed message Last stop cause 92 56 Stuck inside message Last stop cause 93 57 Rear bumper in back docking message Last stop cause 94 58 Bumper pressed message Last stop cause 95 59 Communication problem message Last stop cause 98 60 Lift detected message Last stop cause 99 61 Multiple robot Slippage events are detected Last stop cause 101 62 Pairing with base is required message Last stop cause 102 63 Communication problem message Last stop cause 103 64 Drive driver problem Last stop cause 104 65 Mow driver problem message last stop cause 105 66
  • Page 4 - English - : 4 Page Bumper assembly problem message Last stop cause 107 67 Communication problem message Last stop cause 110 68 UI door open during automatic operation message Last stop cause 113 69 System Failure Error Codes List 501 534 70 GENERAL ISSUES amp REPORTS 71 Base Station light is steady Red 72 Blank screen does not wake up 73 Base station Red Light Blinking Fast Disconnected perimeter wire warning 74 Base Station light does not operate dead No light at all 75 Changes direction with no visible reason 76 Docking incomplete Found stopped on the perimeter wire 77 Edge mow not completed 78 Mower would not start automatic mowing 79 Mower Found Stopped in the middle of the yard 80 Mower is not Charging 81 Mower ignores areas In Main zone or Sub Zones 82 Noises heard from mower 83 Not going to a sub zone 84 No Push notifications GSM only 85 Patches of uncut grass on the lawn 86 Short Run Time 87 SERVICE VIDEOS 88 User and Service part replacement Videos 89
  • Page 5: 5 Page Stop and Error messages
  • Page 6 - English - : 6 Page No Wire Signal message Last stop cause 2 Step 1 Check the base station LED status Is there any light showing there If Yes Go to Step 2 If No Go to Base station Light not working at all Step 2 Take the mower out of the base station Is the light on the base station now blinking green If Yes Go to Step 3 If No Go to o Base station Red Light Blinking Fast o Base station Red light On Steady o Base station Light not working at all Step 3 Run the following diagnostics using RoboTools and follow the instructions within Wire System Have all tests passed after addressing issues found during the test If Yes Problem Solved If No Go to Step 4 Step 4 Check the System View on the RoboTools in the location where the problem occurs Tip Make sure the signal type is set correctly Have you been able to observe the correct signal state InOut of both sensors correctly If Yes Problem Solved If No Go to Step 5 Step 5 Change the signal type and check Problem solved If Yes Problem Solved If No Consult with Level 3 technical support
  • Page 7 - English - : 7 Page Start inside message Last stop cause 3 Step 1 Swap blue wire tabs connection to the base station male tabs Send the mower to mow Is it working fine now If Yes Problem solved If No Proceed to step 2 Step 2 Run the following diagnostics using RoboTools and follow the instructions within Wire Test Have all tests passed after addressing issues found during the test If Yes Problem solved If No Consult with Level 3 technical support
  • Page 8 - English - : 8 Page Bumper pressed message Last stop cause 5 Step 1 Check whether bumper is mounted and locked well on its four joysticks If Yes Go to Step 2 If No Remove bumper and remount it well on all four joysticks and go to Step 2 Step 2 Run the following diagnostics using RoboTools and follow the instructions within Obstruction Test Lift amp Load Have all tests passed after addressing issues found during the test If Yes Problem solved If No Consult with Level 3 technical support
  • Page 9 - English - : 9 Page Lift detected message Last stop cause 6 Step 1 Is the problem confined to a specific area of the lawn or does it occur randomly If Specific Be sure no obstruction such as a rock garden toy etc is causing this problem If randomly Go to Step 2 Step 2 Run the following diagnostics using RoboTools and follow the instructions within Obstruction Test Lift amp Load Have all tests passed after addressing issues found during the test If Yes Consult with Level 3 technical support If No Address the issues found during the test and return to Step 2
  • Page 10 - English - : 10 Page Stuck inside message Last stop cause 7 Step 1 Is the problem confined to a specific area of the lawn or does it occur randomly If Specific Go to Step 2 If randomly Go to Step 3 Step 2 Focus on these elements in the area where the problem occurs Are there any obstacles in this area o If so remove the obstacle or create an island around it Are there any holes in this area o If so fill the holes or create an island if necessary Does the robot stop at corners o If so ensure the installation is aligned with the instructions Is the edge sloped or steep o Problems may occur when the edge is wet and muddy therefore ensure the installation is aligned with the instructions Are there any neighboring lawns or external interferences o If so change the signal type It is not related to interference caused by underground power cables o Use the Wire menu in System View of RoboTools to inspect wire statecount at the point where the problem occurred Is the problem occurring in a narrow passage o If so ensure the installation is aligned with the instructions and check the nearwire follow activity Is there a possibility of a damaged wire o Ensure that the wire is complete without any temporary repairs o Check the resistance of the wire It should be 2Ω per 100m328f Problem solved If Yes Run the mower and monitor If No Go to Step 3 Step 3 Run the following diagnostics using RoboTools and follow the instructions within Wire System Caster Wheel Driving System Have all tests passed after addressing issues found during the test If Yes Run the mower and monitor If No Go to Step 4
  • Page 11 - English - : 11 Page Step 4 Identify the exact location or area where the problem occurs Excessively tall grass is most likely responsible for the problem Is the problem solved If Yes Problem solved If No Consult with Level 3 technical support
  • Page 12 - English - : 12 Page Stuck inside message Last stop cause 8 Step 1 Is the problem confined to a specific area of the lawn or does it occur randomly If Specific Go to Step 2 If randomly Go to Step 3 Step 2 Focus on these elements in the area where the problem occurs Are there any obstacles in this area o If so remove the obstacle or create an island around it Are there any holes in this area o If so fill the holes or create an island if necessary Does the robot stop at corners o If so ensure the installation is aligned with the instructions Is the edge sloped or steep o Problems may occur when the edge is wet and muddy therefore ensure the installation is aligned with the instructions Are there any neighboring lawns or external interferences o If so change the signal type It is not related to interference caused by underground power cables o Use the Wire menu in System View of RoboTools to inspect wire statecount at the point where the problem occurred Is the problem occurring in a narrow passage o If so ensure the installation is aligned with the instructions and check the nearwire follow activity Is there a possibility of a damaged wire o Ensure that the wire is complete without any temporary repairs o Check the resistance of the wire It should be 2Ω per 100m328f Problem solved If Yes Run the mower and monitor If No Go to Step 3 Step 3 Run the following diagnostics using RoboTools and follow the instructions within Wire System Caster Wheel Driving System Have all tests passed after addressing issues found during the test If Yes Run the mower and monitor If No Go to Step 4
  • Page 13 - English - : 13 Page Step 4 Identify the exact location or area where the problem occurs Excessively tall grass is most likely responsible for the problem Is the problem solved If Yes Problem solved If No Consult with Level 3 technical support
  • Page 14 - English - : 14 Page Check power message Last stop cause 10 No charging voltage detected by the robot so charging process was stopped This is a normal behavior in case we have a power outage 1 In case there is a power outage mower will return to base and continue charging once power is back 2 Otherwise run the RoboTools Battery amp Charging test and follow the instructions within
  • Page 15 - English - : 15 Page Check power message Last stop cause 14 Explanation The mower attempted to dock a few times without success Probable reasons could be the following 1 Some physical object doesnt let it dock Could be a new obstacle added on the wire near the base station or a base station plastic peg came out and raises the mower to a height and position which doesnt let the mower contacts connect with the base charging contacts 2 Could be a Bluetooth communication issue between the mower and the base station 3 Could be a wrong base station installation 4 Could be corrosion on the charging contacts both on mower and or base station side 5 Could be a faulty base station board 6 Could be a faulty mower Step 1 Is there any physical object stopping the mower from docking If Yes Remove the obstacle and make sure mower docks well Problem solved If No Go to Step 2 Step 2 Send the mower to Go home and dock while Near wire follow is set On Is it docking well or misses the base altogether since it stays near the wire rather than go on it in the last 3m 10ft near the base If Yes Go to step 3 If No Go to step 4 Step 3 Pair between the base station and the mower 1 Mower in base station make sure wire type is A 2 Remove mower from base station 3 Make sure base station is alive plugged to wall outlet and has a blinking green light on it 4 Turn mower Off then On 5 Manually dock the mower and wait one minute the pairing is done Send the mower Home does it dock well If Yes Problem solved If No Go to step 4
  • Page 16 - English - : 16 Page Step 4 Replace base station with a good one Pair between the base station and the mower 1 While docked make sure wire type is A 2 Remove mower from base station 3 Make sure base station is alive plugged to wall outlet and has a blinking green light on it 4 Turn mower Off then On 5 Manually dock the mower and wait one minute the pairing is done Send the mower Home does it dock well If Yes Problem solved If No Go to step 5 Step 5 In case you can see traces of corrosion on the mower charging plates or on the base station charging plates use a fine sandpaper P400400 grit to clean them If needed Replace base station contacts Send the mower Home does it dock well If Yes Problem solved If No Go to Step 6 Step 6 1 Replace front board followed by Front board replacement procedure on RoboTools 2 Pair between the base station and the mower a While docked make sure wire type is A b Remove mower from base station 3 Make sure base station is alive plugged to wall outlet and has a blinking green light on it amp Turn mower Off then On 4 Manually dock the mower and wait one minute the pairing is done Send the mower Home does it dock well If Yes Problem solved If No Contact level 3 technical support
  • Page 17 - English - : 17 Page Recharge battery message Last stop cause 15 Battery state indicates automatic operation cannot be performed Normal operation and no need to do anything Step 1 When this message is received frequently and after only a few minutes or 2030 minutes of mowing or If it happens constantly without the mower being able to mow go to Short run time Have you fixed anything according Short run time Such as cleaning the mowing deck the wheels or replacing the battery and mower now works fine If Yes Problem solved If No Go to Step 2 Step 2 Make sure the charging is done correctly and check the chain of components in the charging Base station power supply base station Go to Mower not Charging
  • Page 18 - English - : 18 Page Recharge battery message Last stop cause 17 Battery voltage indicates it is time to stop the automatic operation and go to the base station Normal operation and no need to do anything Step 1 When this message is received frequently and after only a few minutes or 2030 minutes of mowing or If it happens constantly without the mower being able to mow go to Short run time Have you fixed anything according Short run time Such as cleaning the mowing deck the wheels or replacing the battery and mower now works fine If Yes Problem solved If No Go to Step 2 Step 2 Make sure the charging is done correctly and check the chain of components in the charging Base station power supply base station Go to Mower not Charging
  • Page 19 - English - : 19 Page Recharge battery message Last stop cause 18 Battery voltage indicates it is time to stop the automatic operation Normal operation and no need to do anything Step 1 When this message is received frequently and after only a few minutes or 2030 minutes of mowing or If it happens constantly without the mower being able to mow go to Short run time Have you fixed anything according Short run time Such as cleaning the mowing deck the wheels or replacing the battery and mower now works fine If Yes Problem solved If No Go to Step 2 Step 2 Make sure the charging is done correctly and check the chain of components in the charging Base station power supply base station Go to Mower not Charging
  • Page 20 - English - : 20 Page Drive overcurrent message Last stop cause 22 Step 1 1 Check mower is not stuck in a way allowing the drive wheels to dig inspin freely without propelling the mower forward or backwards 2 Check the ground around the mower for holes indentations raised roots etc Fill with dirtsand and level off or adjust the perimeter wire to avoid these areas 3 Check if the drive wheels are free to rotate and nothing blocks them 4 Check for high grass at the area the mower stopped and showed this message Problem solved If Yes Run the mower and monitor If No Go to Step 2 Step 2 Run the following diagnostics using RoboTools and follow the instructions within Driving system Have all tests passed after addressing issues found during the test If Yes Run the mower and monitor If No Contact level 3 technical support
  • Page 21 - English - : 21 Page Drive overcurrent message Last stop cause 23 Step 1 5 Check mower is not stuck in a way allowing the drive wheels to dig inspin freely without propelling the mower forward or backwards 6 Check the ground around the mower for holes indentations raised roots etc Fill with dirtsand and level off or adjust the perimeter wire to avoid these areas 7 Check if the drive wheels are free to rotate and nothing blocks them 8 Check for high grass at the area the mower stopped and showed this message Problem solved If Yes Run the mower and monitor If No Go to Step 2 Step 2 Run the following diagnostics using RoboTools and follow the instructions within Driving system Have all tests passed after addressing issues found during the test If Yes Run the mower and monitor If No Contact level 3 technical support
  • Page 22 - English - : 22 Page Mow overheat message Last stop cause 27 Step 1 Is it the first cut of the season or is the grass very high If Yes Raise mowing height level to the highest 100 and let the mower complete full cycle 23 days Then gradually over a few days lower the height of cut to desired height If No Go to Step 2 Step 2 Turn the mower Off remove the safety key from the stop handle and lift the mower up to a position allowing you to inspect its mowing deck and blades Use heavy gloves when reaching towards the mowing deck mowing disk and blades Check the following 1 Any objects blocking the mowing disk rotation such as branches mulch accumulation toys ropes etc Remove and free mowing deck from all debris See how to remove mowing disk here Replace blades disk 2 Use heavy gloves and see whether blades rotate freely or stuck on their axle clean and make sure blades rotate freely 3 Are the blades dull Replace blades as needed 4 Is the mowing height set too low for a very high grass Return to Step 1 Was it any of the above and you fixed it If Yes Problem solved If No Go to Step 3 Step 3 Run the following diagnostics using RoboTools and follow the instructions within Mowing System Have all tests passed after addressing issues found during the test If Yes Run the mower and monitor If No Go to Step 4 Step 4 Identify the exact location or area where the problem occurs Excessively tall grass is most likely responsible for the problem Is the problem solved If Yes Problem solved If No Consult with Level 3 technical support
  • Page 23 - English - : 23 Page Mow overcurrent message Last stop cause 28 Mower stopped automatic operation due to detecting multiple mowing motor overcurrents during automatic mowing Step 1 Turn the mower Off remove the safety key from the stop handle and lift the mower up to a position allowing you to inspect its mowing deck and blades Use heavy gloves when reaching towards the mowing deck mowing disk and blades Check the following 1 Any objects blocking the mowing disk rotation such as mulch accumulation branches toys ropes etc Remove and free mowing disk and deck from all debris See how to remove mowing disk here Replace blades disk 2 Use heavy gloves and see whether blades rotate freely or stuck on their axle clean and make sure blades rotate freely 3 Are the blades dull Replace blades as needed 4 Is the mowing height set too low for a very high grass Return to Step 1 Was it any of the above and you fixed it If Yes Problem solved If No Go to Step 2 Step 2 Run the following diagnostics using RoboTools and follow the instructions within Mowing System Have all tests passed after addressing issues found during the test If Yes Run the mower and monitor If No Go to Step 3 Step 3 Identify the exact location or area where the problem occurs Excessively tall grass is most likely responsible for the problem Is the problem solved If Yes Problem solved If No Consult with Level 3 technical support
  • Page 24 - English - : 24 Page No Wire Signal message Last stop cause 30 Step 1 Check the base station LED status Is there any light showing there If Yes Go to Step 2 If No Go to Base station Light not working at all Step 2 Take the mower out of the base station Is the light on the base station now blinking green If Yes Go to Step 3 If No Go to o Base station Red Light Blinking Fast o Base station Red light On Steady o Base station Light not working at all Step 3 Run the following diagnostics using RoboTools and follow the instructions within Wire System Have all tests passed after addressing issues found during the test If Yes Problem Solved If No Go to Step 4 Step 4 Check the System View on the RoboTools in the location where the problem occurs Tip Make sure the signal type is set correctly Have you been able to observe the correct signal state InOut of both sensors correctly If Yes Problem Solved If No Go to Step 5 Step 5 Change the signal type and check Problem solved If Yes Problem Solved If No Consult with Level 3 technical support
  • Page 25 - English - : 25 Page Mow overheat message Last stop cause 31 Step 1 Is it the first cut of the season or is the grass very high If Yes Raise mowing height level to the highest 100 and let the mower complete full cycle 23 days Then gradually over a few days lower the height of cut to what you need If No Go to Step 2 Step 2 Turn the mower Off remove the safety key from the stop handle and lift the mower up to a position allowing you to inspect its mowing deck and blades as illustrated below Use heavy gloves when reaching towards the mowing deck mowing disk and blades Check the following 1 Any objects blocking the mowing disk rotation such as branches toys ropes etc Remove and free mowing deck from all debris See how to remove mowing disk here Replace blades disk 2 Use heavy gloves and see whether blades rotate freely or stuck on their axle clean and make sure blades rotate freely 3 Are the blades dull Replace blades as needed 4 Is the mowing height set too low for a very high grass If it is raise the mowing height to max and slowly over days reduce it Was it any of the above and you fixed it If Yes Problem solved If No Go to Step 3 Step 3 Run the following diagnostics using RoboTools and follow the instructions within Mowing System Have all tests passed after addressing issues found during the test If Yes Run the mower and monitor If No Consult with Level 3 technical support
  • Page 26 - English - : 26 Page Stuck outside message Last stop cause 32 Step 1 Is the problem confined to a specific area of the lawn or does it occur randomly If Specific Go to Step 2 If randomly Go to Step 3 Step 2 Focus on these elements in the area where the problem occurs Are there any obstacles in this area o If so remove the obstacle or create an island around it Are there any holes in this area o If so fill the holes or create an island if necessary Does the robot stop at corners o If so ensure the installation is aligned with the instructions Is the edge sloped or steep o Problems may occur when the edge is wet and muddy therefore ensure the installation is aligned with the instructions Are there any neighboring lawns or external interferences o If so change the signal type It is not related to interference caused by underground power cables o Use the Wire menu in System View of RoboTools to inspect wire statecount at the point where the problem occurred Is the problem occurring in a narrow passage o If so ensure the installation is aligned with the instructions and check the nearwire follow activity Is there a possibility of a damaged wire o Ensure that the wire is complete without any temporary repairs o Check the resistance of the wire It should be 2Ω per 100m328f Problem solved If Yes Run the mower and monitor If No Go to Step 3 Step 3 Run the following diagnostics using RoboTools and follow the instructions within Wire System Caster Wheel Driving System Have all tests passed after addressing issues found during the test If Yes Run the mower and monitor If No Go to Step 4
  • Page 27 - English - : 27 Page Step 4 Identify the exact location or area where the problem occurs Excessively tall grass is most likely responsible for the problem Is the problem solved If Yes Problem solved If No Consult with Level 3 technical support
  • Page 28 - English - : 28 Page Lift detected message Last stop cause 33 Step 1 Is the problem confined to a specific area of the lawn or does it occur randomly If Specific Be sure no obstruction such as a rock garden toy etc is causing this problem If randomly Go to Step 2 Step 2 Run the following diagnostics using RoboTools and follow the instructions within Obstruction Test Lift amp Load Have all tests passed after addressing issues found during the test If Yes Consult with Level 3 technical support If No Address the issues found during the test and return to Step 2
  • Page 29 - English - : 29 Page Stop button pressed message Last stop cause 39 Step 1 1 A manually initiated operation has been aborted due to a STOP handle being pressed No action is required 2 Verify the robot is not accidentally bumping into an obstacle that presses the stop button when it occurs at a specific spot 3 Make sure the Stop Button is released and working properly Is it working fine now If Yes Problem solved If No Proceed to step 2 Step 2 Run the following diagnostics using RoboTools and follow the instructions within Keyboard amp display Have all tests passed after addressing issues found during the test If No Address the issues found during the test and return to Step 1 If Yes Consult with Level 3 technical support
  • Page 30 - English - : 30 Page Lift detected message Last stop cause 42 Step 1 Is the problem confined to a specific area of the lawn or does it occur randomly If Specific Be sure no obstruction such as a rock garden toy etc is causing this problem If randomly Go to Step 2 Step 2 Run the following diagnostics using RoboTools and follow the instructions within Obstruction Test Lift amp Load Have all tests passed If Yes Consult with Level 3 technical support If No Address the issues found during the test and monitor
  • Page 31 - English - : 31 Page Stuck on wire message Last stop cause 44 Step 1 Is it in a sub zone If Yes Probably a nearwirefollow issue in a zone that has a somewhat narrow area leading to it or a narrow pass if this is the case make sure near wire follow is turned Off for this zone Tip Turn On near wire follow for a zone only if it has a wide opening wider than 3m 10 ft between the perimeter wires If No Go to step 2 Step 2 Run the following diagnostics using RoboTools and follow the instructions within Mowing System Driving System Wire System Bluetooth Test Have all tests passed after addressing issues found during the test If Yes Go to Step 3 If No Consult with Level 3 technical support Step 3 1 Make sure mower charging plates touch the base station charging plates properly 2 Make sure base station and mower side charging plates are not corroded 3 Make sure the wheels are not clogged with wet mulched grass Problem Solved If Yes Problem solved If No Consult with Level 3 technical support
  • Page 32 - English - : 32 Page Mow overheat message Last stop cause 46 Step 1 Is it the first cut of the season or is the grass very high If Yes Raise mowing height level to the highest 100 and let the mower complete full cycle 23 days Then gradually over a few days lower the height of cut to desired height If No Go to Step 2 Step 2 Turn the mower Off remove the safety key from the stop handle and lift the mower up to a position allowing you to inspect its mowing deck and blades Use heavy gloves when reaching towards the mowing deck mowing disk and blades Check the following 5 Any objects blocking the mowing disk rotation such as branches mulch accumulation toys ropes etc Remove and free mowing deck from all debris See how to remove mowing disk here Replace blades disk 6 Use heavy gloves and see whether blades rotate freely or stuck on their axle clean and make sure blades rotate freely 7 Are the blades dull Replace blades as needed 8 Is the mowing height set too low for a very high grass Return to Step 1 Was it any of the above and you fixed it If Yes Problem solved If No Go to Step 3 Step 3 Run the following diagnostics using RoboTools and follow the instructions within Mowing System Have all tests passed after addressing issues found during the test If Yes Run the mower and monitor If No Go to Step 4 Step 4 Identify the exact location or area where the problem occurs Excessively tall grass is most likely responsible for the problem Is the problem solved If Yes Problem solved If No Consult with Level 3 technical support
  • Page 33 - English - : 33 Page No Wire Signal message Last stop cause 47 Step 1 Check the base station LED status Is there any light showing there If Yes Go to Step 2 If No Go to Base station Light not working at all Step 2 Take the mower out of the base station Is the light on the base station now blinking green If Yes Go to Step 3 If No Go to o Base station Red Light Blinking Fast o Base station Red light On Steady o Base station Light not working at all Step 3 Run the following diagnostics using RoboTools and follow the instructions within Wire System Have all tests passed after addressing issues found during the test If Yes Problem Solved If No Go to Step 4 Step 4 Check the System View on the RoboTools in the location where the problem occurs Tip Make sure the signal type is set correctly Have you been able to observe the correct signal state InOut of both sensors correctly If Yes Problem Solved If No Go to Step 5 Step 5 Change the signal type and check Problem solved If Yes Problem Solved If No Consult with Level 3 technical support
  • Page 34 - English - : 34 Page Recharge battery message Last stop cause 50 Dock the mower manually and wait for a fully charged battery If the robot doesnt depart automatically send it manually Step 1 In case any of the above happens often not in the right sequence for example Last stop cause 55 received often and after only minutes or 2030 minutes of mowing Or happens constantly without allowing the mower to mow at all go to Short run time Have you fixed anything according Short run time Such as cleaning the mowing deck the wheels or replacing the battery and mower now works fine If Yes Problem solved If No Go to Step 2 Step 2 Make sure the charging is done correctly and check the chain of components in the charging Base station power supply base station Go to Mower not Charging
  • Page 35 - English - : 35 Page Recharge battery message Last stop cause 53 User tries to send the robot to the base station but battery state does not allow it Step 1 In case any of the above happens often not in the right sequence for example Last stop cause 55 received often and after only minutes or 2030 minutes of mowing Or happens constantly without allowing the mower to mow at all go to Short run time Have you fixed anything according Short run time Such as cleaning the mowing deck the wheels or replacing the battery and mower now works fine If Yes Problem solved If No Go to Step 2 Step 2 Make sure the charging is done correctly and check the chain of components in the charging Base station power supply base station Go to Mower not Charging
  • Page 36 - English - : 36 Page Recharge battery message Last stop cause 54 User tries to send the robot to the base station but battery state does not allow it Step 1 In case any of the above happens often not in the right sequence for example Last stop cause 55 received often and after only minutes or 2030 minutes of mowing Or happens constantly without allowing the mower to mow at all go to Short run time Have you fixed anything according Short run time Such as cleaning the mowing deck the wheels or replacing the battery and mower now works fine If Yes Problem solved If No Go to Step 2 Step 2 Make sure the charging is done correctly and check the chain of components in the charging Base station power supply base station Go to Mower not Charging
  • Page 37 - English - : 37 Page Recharge battery message Last stop cause 55 User tries to send the robot to the base station but battery state does not allow it Step 1 In case any of the above happens often not in the right sequence for example Last stop cause 55 received often and after only minutes or 2030 minutes of mowing Or happens constantly without allowing the mower to mow at all go to Short run time Have you fixed anything according Short run time Such as cleaning the mowing deck the wheels or replacing the battery and mower now works fine If Yes Problem solved If No Go to Step 2 Step 2 Make sure the charging is done correctly and check the chain of components in the charging Base station power supply base station Go to Mower not Charging
  • Page 38 - English - : 38 Page Stuck inside message Last stop cause 57 Step 1 Is the problem confined to a specific area of the lawn or does it occur randomly If Specific Go to Step 2 If randomly Go to Step 3 Step 2 Focus on these elements in the area where the problem occurs Are there any obstacles in this area o If so remove the obstacle or create an island around it Are there any holes in this area o If so fill the holes or create an island if necessary Does the robot stop at corners o If so ensure the installation is aligned with the instructions Is the edge sloped or steep o Problems may occur when the edge is wet and muddy therefore ensure the installation is aligned with the instructions Are there any neighboring lawns or external interferences o If so change the signal type It is not related to interference caused by underground power cables o Use the Wire menu in System View of RoboTools to inspect wire statecount at the point where the problem occurred Is the problem occurring in a narrow passage o If so ensure the installation is aligned with the instructions and check the nearwire follow activity Is there a possibility of a damaged wire o Ensure that the wire is complete without any temporary repairs o Check the resistance of the wire It should be 2Ω per 100m328f Problem solved If Yes Run the mower and monitor If No Go to Step 3 Step 3 Run the following diagnostics using RoboTools and follow the instructions within Wire System Caster Wheel Driving System Have all tests passed after addressing issues found during the test If Yes Run the mower and monitor If No Go to Step 4
  • Page 39 - English - : 39 Page Step 4 Identify the exact location or area where the problem occurs Excessively tall grass is most likely responsible for the problem Is the problem solved If Yes Problem solved If No Consult with Level 3 technical support
  • Page 40 - English - : 40 Page Stuck inside message Last stop cause 59 Step 1 Is the problem confined to a specific area of the lawn or does it occur randomly If Specific Go to Step 2 If randomly Go to Step 3 Step 2 Focus on these elements in the area where the problem occurs Are there any obstacles in this area o If so remove the obstacle or create an island around it Are there any holes in this area o If so fill the holes or create an island if necessary Does the robot stop at corners o If so ensure the installation is aligned with the instructions Is the edge sloped or steep o Problems may occur when the edge is wet and muddy therefore ensure the installation is aligned with the instructions Are there any neighboring lawns or external interferences o If so change the signal type It is not related to interference caused by underground power cables o Use the Wire menu in System View of RoboTools to inspect wire statecount at the point where the problem occurred Is the problem occurring in a narrow passage o If so ensure the installation is aligned with the instructions and check the nearwire follow activity Is there a possibility of a damaged wire o Ensure that the wire is complete without any temporary repairs o Check the resistance of the wire It should be 2Ω per 100m328f Problem solved If Yes Run the mower and monitor If No Go to Step 3 Step 3 Run the following diagnostics using RoboTools and follow the instructions within Wire System Caster Wheel Driving System Have all tests passed after addressing issues found during the test If Yes Run the mower and monitor If No Go to Step 4
  • Page 41 - English - : 41 Page Step 4 Identify the exact location or area where the problem occurs Excessively tall grass is most likely responsible for the problem Is the problem solved If Yes Problem solved If No Consult with Level 3 technical support
  • Page 42 - English - : 42 Page Mow overcurrent message Last stop cause 60 Step 1 Is it the first cut of the season or is the grass very high If Yes Raise mowing height level to the highest 100 and let the mower complete full cycle 23 days Then gradually over a few days lower the height of cut to desired height If No Go to Step 2 Step 2 Turn the mower Off remove the safety key from the stop handle and lift the mower up to a position allowing you to inspect its mowing deck and blades Use heavy gloves when reaching towards the mowing deck mowing disk and blades Check the following 1 Any objects blocking the mowing disk rotation such as branches mulch accumulation toys ropes etc Remove and free mowing deck from all debris See how to remove mowing disk here Replace blades disk 2 Use heavy gloves and see whether blades rotate freely or stuck on their axle clean and make sure blades rotate freely 3 Are the blades dull Replace blades as needed 4 Is the mowing height set too low for a very high grass Return to Step 1 Was it any of the above and you fixed it If Yes Problem solved If No Go to Step 3 Step 3 Run the following diagnostics using RoboTools and follow the instructions within Mowing System Have all tests passed after addressing issues found during the test If Yes Run the mower and monitor If No Go to Step 4 Step 4 Identify the exact location or area where the problem occurs Excessively tall grass is most likely responsible for the problem Is the problem solved If Yes Problem solved If No Consult with Level 3 technical support
  • Page 43 - English - : 43 Page Entry point problem zone main subzone X Last stop cause 67 Step 1 1 Ensure that the entry points are defined correctly 2 Verify that the robot can enter the subzones without any problems Has this solved the problem If Yes Let the mower run for a while and monitor If No Proceed to Step 2 Step 2 Run a Full Robot Inspection Test Diagnostics using RoboTools and follow the instructions within Have all tests passed after addressing issues found during the test If Yes Let the mower run for a while and monitor If No Consult with Level 3 technical support
  • Page 44 - English - : 44 Page Drive overcurrent message Last stop cause 72 Step 1 1 Check mower is not stuck in a way allowing the drive wheels to dig inspin freely without propelling the mower forward or backwards 2 Check the ground around the mower for holes indentations raised roots etc Fill with dirtsand and level off or adjust the perimeter wire to avoid these areas 3 Check if the drive wheels are free to rotate and nothing blocks them 4 Check for high grass at the area the mower stopped and showed this message Problem solved If Yes Run the mower and monitor If No Go to Step 2 Step 2 Run the following diagnostics using RoboTools and follow the instructions within Driving System Have all tests passed after addressing issues found during the test If Yes Run the mower and monitor If No Consult with Level 3 technical support
  • Page 45 - English - : 45 Page No Wire Signal message Last stop cause 75 Step 1 Check the base station LED status Is there any light showing there If Yes Go to Step 2 If No Go to Base station Light not working at all Step 2 Take the mower out of the base station Is the light on the base station now blinking green If Yes Go to Step 3 If No Go to o Base station Red Light Blinking Fast o Base station Red light On Steady o Base station Light not working at all Step 3 Run the following diagnostics using RoboTools and follow the instructions within Wire System Have all tests passed after addressing issues found during the test If Yes Problem Solved If No Go to Step 4 Step 4 Check the System View on the RoboTools in the location where the problem occurs Tip Make sure the signal type is set correctly Have you been able to observe the correct signal state InOut of both sensors correctly If Yes Problem Solved If No Go to Step 5 Step 5 Change the signal type and check Problem solved If Yes Problem Solved If No Consult with Level 3 technical support
  • Page 46 - English - : 46 Page Stuck inside message Last stop cause 79 Step 1 Is the problem confined to a specific area of the lawn or does it occur randomly If Specific Go to Step 2 If randomly Go to Step 3 Step 2 Focus on these elements in the area where the problem occurs Are there any obstacles in this area o If so remove the obstacle or create an island around it Are there any holes in this area o If so fill the holes or create an island if necessary Does the robot stop at corners o If so ensure the installation is aligned with the instructions Is the edge sloped or steep o Problems may occur when the edge is wet and muddy therefore ensure the installation is aligned with the instructions Are there any neighboring lawns or external interferences o If so change the signal type It is not related to interference caused by underground power cables o Use the Wire menu in System View of RoboTools to inspect wire statecount at the point where the problem occurred Is the problem occurring in a narrow passage o If so ensure the installation is aligned with the instructions and check the nearwire follow activity Is there a possibility of a damaged wire o Ensure that the wire is complete without any temporary repairs o Check the resistance of the wire It should be 2Ω per 100m328f Problem solved If Yes Run the mower and monitor If No Go to Step 3 Step 3 Run the following diagnostics using RoboTools and follow the instructions within Wire System Caster Wheel Driving System Have all tests passed after addressing issues found during the test If Yes Run the mower and monitor If No Go to Step 4
  • Page 47 - English - : 47 Page Step 4 Identify the exact location or area where the problem occurs Excessively tall grass is most likely responsible for the problem Is the problem solved If Yes Problem solved If No Consult with Level 3 technical support
  • Page 48 - English - : 48 Page Maximal edge distance message Last stop cause 80 Step 1 Is it in a sub zone If Yes Probably a nearwirefollow issue in a zone that has a somewhat narrow area leading to it or a narrow pass if this is the case make sure near wire follow is turned Off for this zone Tip Turn On near wire follow for a zone only if it has a wide opening wider than 3m 10 ft between the perimeter wires If No Go to step 2 Step 2 Run the following diagnostics using RoboTools and follow the instructions within Mowing System Wire System Driving System Bluetooth Test Have all tests passed after addressing issues found during the test If Yes Go to Step 3 If No Consult with Level 3 technical support Step 3 1 Make sure mower charging plates touch the base station charging plates properly 2 Make sure base station and mower side charging plates are not corroded 3 Make sure the wheels are not clogged with wet mulched grass Problem Solved If Yes Problem solved If No Consult with Level 3 technical support
  • Page 49 - English - : 49 Page Lift detected message Last stop cause 81 Step 1 Is the problem confined to a specific area of the lawn or does it occur randomly If Specific Be sure no obstruction such as a rock garden toy etc is causing this problem If randomly Go to Step 2 Step 2 Run the following diagnostics using RoboTools and follow the instructions within Obstruction Test Lift amp Load Have all tests passed after addressing issues found during the test If Yes Consult with Level 3 technical support If No Address the issues found during the test and return to Step 2
  • Page 50 - English - : 50 Page Stuck inside message Last stop cause 82 The robot is stuck in a certain situation and cant rescue itself Step 1 Is the problem confined to a specific area of the lawn or does it occur randomly If Specific Go to Step 2 If randomly Go to Step 3 Step 2 Focus on these elements in the area where the problem occurs Is the robot stuck between obstacles o Remove obstacles if they can be removed o Isolate the obstacles by creating an island Are there any holes in this area o If so fill the holes or create an island if necessary Does the robot stop at corners o If so ensure the installation is aligned with the instructions Is the edge sloped or steep o If so ensure the installation is aligned with the instructions o Problems may occur when the edge is wet and muddy therefore installation must follow these guidelines Are there any neighboring lawns or external interferences o If so change the signal type o Use the Wire menu in System View of RoboTools to inspect a wrong wire state at the point where the problem occurred Is the problem occurring in a narrow passage o If so ensure the installation is aligned with the instructions and check the nearwire follow activity Is there a possibility of a damaged wire o Ensure that the wire is complete without any temporary repairs Problem solved If Yes Run the mower and monitor If No Go to Step 3
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