Troubleshooting Guide of AGPTEK LW11

2024-12-28 • 0 likes • 1 views

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The AGPTEK LW11 Troubleshooting Guide is a comprehensive document designed to help users resolve common issues with their device quickly and effectively.

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Troubleshooting Guide of AGPTEK LW11
Q: What to do if can't connect to the phone or always get disconnected?
1. Please check if the watch and the phone are within 8-10meters. If beyond the distance, it will not detect the
watch or cause disconnection.
2. Please check if the watch has been disconnected from another mobile phone or the app will not detect the
watch.
3. Please connect the watch via the FitCloudPro APP instead of in the phone's Bluetooth settings or the watch
can't be used normally.
4. Please operate according to the correct steps: Turn on your phone Bluetooth > Go to FitCloudPro app > device >
Bind device to search or scan the QR code on the smartwatch to bind. If the app can’t detect the watch, please
restart your phone and also reset the watch.
Q: What to do if can’t receive notification of incoming calls/SMS?
Note: The smart watch only supports viewing who is calling and message content but doesn't support
answering calls or replying to messages.
For iPhone:
1. Make sure the Bluetooth is connected.
2. Make sure your phone allows the FitCloudPro app to send notifications (Go to your phone settings-->Find the
“FitCloudPro” app -->Switch on “Notifications”)
3. Make sure you have turned on "Push Notifications" on the FitCloudPro app (Go to the FitCloudPro app-->
Device--> Click the “Push Notifications”--> Switch on all the applications you need.)
4. Make sure the device and App are not on Do Not Disturb mode
5. Make sure messages can be prompted normally in the notification bar of the mobile phone.
For Android:
1. Make sure the FitCloudPro app is running in background ( Go to your phone settings-->Apps --> Find
“FitCloudPro” app--> Launch settings--> Switch on “Run in background”.
2. Make sure your phone allows the FitCloudPro app to send notifications (Go to your phone settings-->
Apps-->Find the “FitCloudPro” app -->Switch on “Allow Notifications” and “Permissions”)
3. Make sure you have turned on "Push Notifications" on the FitCloudPro app (Go to the FitCloudPro app-->
Device--> Click the “Push Notifications”--> Switch on all the application you need.)
4. Make sure the device and App are not on Do Not Disturb mode.
5. Make sure messages can be prompted normally in the notification bar of the mobile phone.
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Transcript of the document
  • Page 1 - English - : Troubleshooting Guide of AGPTEK LW11 Q What to do if cant connect to the phone or always get disconnected 1 Please check if the watch and the phone are within 810meters If beyond the distance it will not detect the watch or cause disconnection 2 Please check if the watch has been disconnected from another mobile phone or the app will not detect the watch 3 Please connect the watch via the FitCloudPro APP instead of in the phones Bluetooth settings or the watch cant be used normally 4 Please operate according to the correct steps Turn on your phone Bluetooth gt Go to FitCloudPro app gt device gt Bind device to search or scan the QR code on the smartwatch to bind If the app cant detect the watch please restart your phone and also reset the watch Q What to do if cant receive notification of incoming callsSMS Note The smart watch only supports viewing who is calling and message content but doesnt support answering calls or replying to messages For iPhone 1 Make sure the Bluetooth is connected 2 Make sure your phone allows the FitCloudPro app to send notifications Go to your phone settingsgtFind the FitCloudPro app gtSwitch on Notifications 3 Make sure you have turned on quotPush Notificationsquot on the FitCloudPro app Go to the FitCloudPro appgt Devicegt Click the Push Notificationsgt Switch on all the applications you need 4 Make sure the device and App are not on Do Not Disturb mode 5 Make sure messages can be prompted normally in the notification bar of the mobile phone For Android 1 Make sure the FitCloudPro app is running in background Go to your phone settingsgtApps gt Find FitCloudPro appgt Launch settingsgt Switch on Run in background 2 Make sure your phone allows the FitCloudPro app to send notifications Go to your phone settingsgt AppsgtFind the FitCloudPro app gtSwitch on Allow Notifications and Permissions 3 Make sure you have turned on quotPush Notificationsquot on the FitCloudPro app Go to the FitCloudPro appgt Devicegt Click the Push Notificationsgt Switch on all the application you need 4 Make sure the device and App are not on Do Not Disturb mode 5 Make sure messages can be prompted normally in the notification bar of the mobile phone
  • Page 2 - English - : NOTE FOR WHATSAPP Due to the system settings of Whatsapp itself only one message reminder can be displayed on the watch every day and the specific content can only be seen by tapping into WhatsApp on the mobile phone IOS can work normally Q What to do if cant charge the device 1 If the device cant be charged after exercising it may be because sweat left on the device has not dried Gently wipe the charging port with a cloth or paper towel and try again 2 If the device still cannot be charged after wiping please check the charging cable for damage 3 Please check if use over 5V2A power adapter or use car USB charging to charge it Both will cause the watch failure 4 Please regular alcohol wiping of the devices charging contact can maintain the charging power of the device and prolong the service life of the charging port Q What to do if cant turn on the device 1 Please make sure that the power of the device is sufficient to power on and try again after charging 2 If the device cannot be turned on please connect the charger and wait for more than 5 minutes to wake the device up 3 Please make sure that you have not operated the watch underwater otherwise the watch will get water ingress and malfunction 4 If there is a firmware upgrade please wait a few minutes and try again Q What to do if the device doesnt record sleep 1 The smartwatch will automatically monitor between 900pm to 1200pm the next day Please check if the watch has been upgraded to the latest version Go to the FitCloudPro appgt Devicegt Click the Device Versionquotgt Download and Upgrade the new version 2 Please restart the watch and wear it again the next day to check if there is a sleep record Q What to do if the sleep data not accurate 1 Please wear the device comfortably but not too loose on the wrist during sleep there is a certain possibility the device will not acknowledge the user is wearing the device if worn too loose 2 The device sleep algorithm only records sleep that lasts over 3 hours and accurate sleep data will be generated one hour after getting up If you often get up during the night the sleep period may not be recognized It is recommended to arrange your sleep time reasonably and drink less water before bedtime 3 The bracelet will be adaptively adjusted according to the individual sleeping situation of each user and can be worn for several days for observation
  • Page 3 - English - : 4 Sleep data is related to the quality of personal sleep If you are having problems with getting too little sleep or tossing and turning at night some recommendations to sleep better include doing physical or relaxation exercises drinking milk and not playing with your mobile phone or other devices with illuminated screens before bedtime Q What to do if heart rate or blood oxygen measurement not accurate 1 Improper wearing of the device will affect the accuracy of heart rate and blood oxygen measurements Improper device wearing includes wearing too loose compressed blood vessels when wearing too tightly and excessive arm shaking or device movement 2 Be careful when measuring manually You need to wait until the device vibrates to remind you to complete the measurement Please keep still when measuring heart rate and blood oxygen to avoid affecting the measurement results 3 Normal heart rate range is 60 to 100 beats per minute BPM It is normal to exceed the range just after strenuous exercise or emotional excitement so typically wait until the heart rate returns to the typical rate Q What to do if the step tracking not accurate 1 Please check that you have provided accurate information about gender age height and weight when setting up the FitCloudPro app Wrong information will affect the calculation of the acceleration sensor and can result in inaccurate step counts distance data calories burned and overall personal exercise data 2 Please test whether raising the wrist to activate the screen is functional If not there may be a device hardware issue Please contact us through the Amazon platform for replacement 3 Please note if the body frequently moves during sleep such as sleep turning or frequently getting up and going back to bed is in a car or driving or is on an uneven or bumpy road surface it is possible to generate step data 4 If the above reasons are ruled out and the error of the exercise pedometer is more than 5 or the error of the daily life pedometer is more than 10 then it may be the fault of the acceleration sensor Please contact us through the Amazon platform for replacement Q What to do if switch the 24 Hour to 12 Hour Celsius to Fahrenheit metric to Imperial 1 24 Hour to 12 Hour go to the app gt Device gt Hour style gt choose Hour Style 12 or Hour style 24 2 Celsius to Fahrenheit go to the app gt Me gt Unit gt choose Fahrenheit or Celsius 3 Metric to Imperial go to the app gt Me gt Unit gt choose Metric or Imperial Q What to do if I want to customize pictures 1 Go to the app gt Devicegt Dial Library gt Dial Center gt Click the first green picture gt Background gt Click quotquot gt Select your own picture Q What to do if the band is discolored or gets broken 1 The band is 22mm and can be replaced Q How should the device be cleaned and maintained 1 Please wipe the screen with a soft nondust cloth or wet towel to keep it clean daily
  • Page 4 - English - : 2 The strap can be cleaned with water and then wiped with a wet towel or nondust cloth Please do not wipe with a dry tissue 3 Regularly cleaning the charging contacts of the device with alcohol can maintain the charging port and prolong the service life of the port 4 Please note that the waterproof function is not permanently effective and the protective performance may be reduced due to daily wear and tear
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