Luoran M4 MP3/MP4 Player Frequently Asked Questions

Page 1 - English - : Luoran M4 MP3 Player Frequently Asked Questions This document is prepared to answer some specific questions about MP3 amp MP4 Player with BT and Wifi from presales and aftersales customers If still have questions or need help please email us directly Luoranhgdupscom Luoran Customer Service Team

Page 2 - English - : Catalog 1 Bluetooth 2 Music video playing 3 Playlists 4 Music Uploading 5 Battery amp Charging 6 FM Radio 7 Recorder 8 Ebook 9 Calendar 10 Alarm 11 Stopwatch 12 Files Manage 13 Time 14 Languages 15 Screen 16 Memory 17 Builtin Speaker 18 Compatibility for OS 19 AudioBook 20 App Compatibility 21 Connect car stereo 22 Other Question 23 Aftersales Service

Page 3 - English - : Bluetooth Question 1The Bluetooth headset or speaker that I need to connect is not found in the Bluetooth list of the player Answer 1 For most Bluetooth headsets speakers please check the following Make sure your earphones or speakers are turned on and are waiting for Bluetooth pairing Make sure your headphones or speakers are not connected with other Bluetooth devices Make sure that your headphones or speakers can be recognized by other Bluetooth devicessuch as your mobile phone If there is no abnormality in the above situation please try to restore to the factory settings andrefresh the Bluetooth device list of the player and observe whether the device can be found 2 For some brands of headphones speakers with pairing buttons such as airpods Bose etc please try the following operations take Apple airpods as an example Open the lid of the airpods charging box then press and hold the pairing button on the back ofthe charging box When the indicator light in the airpods charging box is displayed in white flashing state Please refresh the Bluetooth list of the mp3 player and you will find that a devicenamed AirPods has appeared This method also works with other brands of Bluetooth headpones with pairing buttons such as Beat Jabra If the above operation still does not solve the fault please contact us for further assistance or replacement refund If possible please tell us the brand and model of the Bluetooth speaker so that we can make an investigation Question 2 I can find my earphones or speakers in the Bluetooth list of the player but click pairing it prompts that the pairing failed Answer Turn off and reenable the Bluetooth function of the player and then try to pair again Restart the player and try pairing again If necessary restore to the factory settings and try again If the fault persists please contact us for further assistance or replacementrefund If it isconvenient please tell us the brand and model of the Bluetooth speaker so that we can make aninvestigation Question 3 Bluetooth pairing is successful but no sound plays through the headphonesspeaker Answer Please adjust the volume of the player to the maximum Please adjust the volume of the Bluetooth headset speaker to the maximum If the fault persists please contact us for further assistance or replacementrefund If it isconvenient please tell us the brand and model of the Bluetooth speaker so that we can make aninvestigation Question 4 Bluetooth suddenly disconnects while playing video music Answer Please check whether this fault occurs frequently Restart the device and check whether this fault still exists Restore to factory settings and check whether this fault still exists If the fault persists please contact us for further assistance or replacementrefund Question 5 Do I need to reconnect Bluetooth after powering off and restarting the device

Page 4 - English - : Answer Yes You need to retap your device s name in the player s Bluetooth list to reconnect provided that your device is already in a pairing state Question 6 Can I disable Bluetooth not just disconnect it Answer Yes Open the Bluetooth program and select turn on off in start Bluetooth option Question 7 How many Bluetooth devices can be connected at the same time Answer Only 1 Question 8 Can the device be compatible with Bluetooth 50 headphones Answer Yes Question 9 Is this player only Bluetooth compatible with certain brands of headphones Answer The device is compatible with most Bluetooth headphonesspeaker If your Bluetooth headphonesspeaker cannot be paired with the player Please check according to the above 1 2If you are unable to judge please contact us and tell your Bluetooth headphonesspeaker brand and model for further assistance or replacement refund Back to top Music video playing Question 1 Why cant I play my music and its file format is one of those file formats that you claims in the description that can be compatible with the device Answer Laboratory tests show that the device is compatible with common audio format files including MP3 OGG APE FLAC WAV AACLC ACELP M4A etc However it does not supportany format music with a bit rate higher than 3000kbps That is to say whether it is WAV FLACor APE format as long as its bit rate exceeds 3000kbps it cannot be played And show quotInvalidfile formatquot It depends on the hardware performance of the device How to calculating the bit rate Bit Rate Kbps File size GB 1024 1024 8 playback time SBit Rate Kbps File size MB 1024 8 playback time S For example The size of your music file is 6693MB and the play time is 66 minutes and thebit rate is 6693 1024 8 66 60 1385 Kbps If your music is out of the acceptable bitrate range above please lower it with a conversion tool before playing If not please contact us for further assistance or return Also if convenient please send us a copy of the music file so we can investigate Question 2 Why cant I play my video and its file format is one of those file formats that youclaims in the description that can be compatible with the device Answer Laboratory tests show that the device is compatible with common video format files IncludingAVI MKV MPG MPEG RM RMVB VOB MOV FLV ASF DAT MP4 3GP etc However it does not support video files of any format with a resolution higher than 1920 1080 or a bit ratehigher than 10000kbps and even some video files with a bitrate of 900010000Kbps may notbe playable How to calculating the bit rate confirmation page that pops up

Page 5 - English - : Bit Rate Kbps File size GB 102410248 playback time SBit Rate Kbps File size MB 10248 playback time S For example The size of your video file is 896GB and the play time is 125 minutes and the bit rate is 8961024102481256010022 Kbps If your video is out of the acceptable resolution or bitrate range above please lower it with a conversion tool before playing If not please contact us for further assistance or return Also ifconvenient please send us a copy of the video file so we can investigate Question 3 Does the player have shuffle mode option Answer Yes Yes this mp3 player is equipped with two playback applications It is recommended to use the AIMP player which is more powerful As shown Explanation of playback mode icons Sequentialplay Play according to the order of songs in the folder Singleloop Loop the current song Allloop Loop play all songs in this device or the current folder playlist Shuffleplay Shuffle play all songs in this device or the current folder playlist Question 4 Can I loop a single song How does it work Answer Yes you can Please see the picture to the previous question Question 5 Does this player have EQ Equalizer Answer Yes As shown

Page 6 - English - : Question 6 After the device restarts can I return to the location of my last playback Answer Yes You can go back to the last track and progress Question 7 When playing music or video can I fast forward or rewind Answer Yes you can fast forward or rewind by dragging the play progress bar Question 8 Can I switch the previous or next song easily Answer Yes The device provides quick touch keys for the previous next song Question 9 Does the player have sleep timer function Answer Yes in order to meet the needs of listening to music before going to bed our player can set sleep timer that is set a countdown to turn off the music As shown

Page 7 - English - : Question 10 How to set the music cover Answer when you are downloading a song you can pay attention to see if there is a song cover that comes with it Question 11 Can I pause play skip forward skip backward music with the physical buttonsNot the touch screen Answer No The player only has the power and volume physical buttons you can only do those through the touch screen Question 12 Can I view pictures and listen to music at the same time on this Answer Yes while the music is playing you can switch to the main interface and open the picture E book Question 13 I want to know if I can connect it to TV with HDMI cable Answer The player has no video access output input You cannot cast videos to your TV viaan HDMI cable Question 14 Does it have video access Answer No Question 15 Is there a way to output video using rca white red yellow Answer RCA output is only available for audio not for video output Question 16 Does this have a 35mm jack Answer Yes You can use a 35mm audio cable to connect to external speakers

Page 8 - English - : Question 17 When playing a video file longer than 2 hours the progress cannot be changedthrough the playback progress bar AnswerAppears only when playing FLV videos This is a limitation of the video format andhas nothing to do with the length of the video Question 18 When the player is playing a song does it have to be unlocked for the pause button to appear AnswerNo in the case of playing music and then turning off the screen you can directly light up the screen and you can play the previousnext song and pause it NO NEED to unlock the screen Question 18 Are there any other personalization settings Answer Yes please see the screenshot to show As a powerful and simple app you can set many functions according to your preferences and needs from the style of the wallpaper to the playback rate of the song Question 19 Is there any difference between the two applications Answer Yes the Music application has only the most basic functions and the AIMP application is the one we have added according to the needs of customers Both applications read music files from the Music folder but with AIMP application you

Page 9 - English - : have a more beautiful user page more settings and a more convenient user experience Of course we do not abandon the Music application because we want to give customers the right to choose Back to top Playlists Question 1 How many playlists the device builtin Answernone If you need to add playlists there is no upper limit See the picture below for specific steps Question 2 Can I create my own playlist or modify the name of the devices playlist Answer Yes please refer to the previous question for specific operations Question 3 Can the song be shared Answer Yes please see the screenshot Back to top

Page 10 - English - : Music Uploading Question 1 Am I required to install the driver when connecting to the computer Answer No you dont need to install a driver the device can be automatically recognized by the computers OS If recognition fails it is usually not caused by the lack of driver but the data cableused for connection is damaged or in poor contact Question 2 How to upload music from my computer to the player via USB cable Answer Connect the player and your computer with the attached USB cable You will find an additionalU disk in your drive list which is the internal storage of the player Then just like using a universal U disk copy those music file that needs to be uploaded from your computer and paste it into this extra U disk that was just displayed You can create some new folder in the U disk to manage or categorize your music files Question 3 Connect the player to the computer via a USB cable but the computer cannotrecognize it as an external drive for uploading files Answer First of all please check whether the USB interface of the computer is good You can insert a usableU disk to see if it can be recognized by the computer If you can it indicates that the computers USB interface is available Then repeatedly plug and unplug the USB cable and observe whether the device can be identifiedto check whether the cable and the USB interface have poor contact Then replace an available USB cable to determine whether the previous cable is damaged If it still cannot be resolved please contact us for further assistance or replacementrefund If possible please let us know the operating system and version you are using Laboratory test confirmed that the player is compatible with Windows 988 Vista Win 7 Win10 MacOS MacOSCatalina ChromeOS Question 4 Can it connect to WIFI Can I upload music to the player via WIFI Answer Yes first of all the two devices to be connected need to be connected to the same wifi then click on file transfer click on join group and then click on the device you want to connect then select the file you want to transfer and then click send Wifi transmission is fast recommended

Page 11 - English - : Back to top Battery amp Charging Question 1 The player wont turn on Answer In most cases the inability to turn on the machine is caused by running out of power or adefective battery

Page 12 - English - : Therefore please charge for 90120 minutes before attempting to power on If it still cannot be turned on after charging it can be determined as a battery defect please contact us for further assistance or replacementrefund Question 2 The player suddenly shuts down while it is working and it can no longer be restarted Answer In most cases this is caused by running out of power or a defective battery Therefore please charge for 90120 minutes before attempting to power on If it still cannot be turned on after charging it can be determined as a battery defect please contact us for further assistance or replacementrefund Question 3 The player cannot be charged Answer 1 In most cases the charging failure is caused by poor contact and you can repeatedly plug and unplug the charging cable for troubleshooting 2 If charging is intermittent it is recommended to replace a USB cable that has been confirmed to be available for charging 3 If you charge the device through the adapter please make sure the output of the adapter is less than 5V 4A The charging protocol used by the device is the common USBA protocol not the USBPD protocolIt does not support inputs higher than 5V 4A so For USB A to USB C cable Support charging the device through the adapter and computer because the output of the USB A interface of the adapter or computer is lower than 5V 4A For USB C to USB C cable Supports charging the device through the Ctype interface of the computer or an adapter with output lower than 5V 4A Because the output of the computers USB C interface is usually lower than 5V 4A But the adapter will have different output specifications you must choose a lower than 5V 4A If the charging failure caused by the above reasons is excluded it can be determined that the battery is defective Please contact us for further assistance or replacementrefund Question 4 The device is fully charged but not long after playing music video it prompts that the battery is low and shuts down automatically Answer The battery is defective please contact us for further assistance or replacementrefund Question 5 Just charged for 10 minutes it will prompt to be fully charged but it will be out of power shortly after playing music Answer The battery is defective please contact us for further assistance or replacementrefund Question 6 Can I still play music or video while charging Answer Yes After inserting the USB C cable the USB use optional menu will pop up on the pageand the default is quotfile transferquot Please select quotOnly for chargingquot you can play music or video while charging Back to top FM Radio Question 1 The radio does not work Answer FM radio must be connected to wired headphones to use therefore 1 Please connect wired headset 2 Please repeatedly plug and unplug the wired headset to check whether it has poor contact with the 35mm

Page 13 - English - : interface 3 Replace with an available wired headset If still cant solve please contact us for further assistance or replacementrefund Question 2 W hen I listen to local FM stations there is a lot of static noise Not any radio stations can be found Answer The number and quality of radio stations that can be searched has a lot to do with your environment You cant get a good experience in remote areas sealed rooms and occasions with strong electromagnetic interference And in the general outdoor open space you will get more radio stations After excluding the influence of these factors if it still cannot be used well please contact us for further assistance or replacementrefund Question 3 Can I use the radio in Bluetooth mode Answer No FM radio must be connected to a wired headset in order to use it because it requires a wired headset as an antenna Turn on the radio in Bluetooth mode and you will receive the prompt quotPlease plug in the earphone and turn on FMquot However if you connect a wired headset then it is feasible to listen through a Bluetooth headset Question 4 Can I record favorite music or audio book I heard on the radio Answer Yes click the button in the upper right corner to record As shown Back to top Recorder Question 1 Can this device be like a spy recorder and it doesnt show you are recording when recording Answer After turning on the recording you can press the power button on the right side of the device to turn off the screen the recording is still continuing at this time so as not to display the window you are recording Question 2 Do I need to connect an external microphone to use the recorder Answer No The device has a builtin highquality microphone Question 3 Can the recorder be used in Bluetooth mode

Page 14 - English - : Answer Yes This is entirely possible Question 4 What is the format of the recording file Answer 3GPP Back to top Ebook Question 1 What ebooks are compatible with this device Txt Word Pdf Answer EPUB TXT PDF DOCX FB2 MOBI Question 2 How to play audio book Answer Please see the screenshots for specific operations Question 2 Can I mark it when reading a book Answer Yes

Page 15 - English - : Back to top Calendar Question 1 Can I add items to the calendar or is it just for viewing Answer The calendar is only for viewing you cannot add items or memo information Back to top Alarm Question 1 Does the device have an alarm clock Answer Yes Question 2 Whether the alarm clock is still available in the off state Answer Yes

Page 16 - English - : Back to top PedometerStopwatch Question 1 Does the device have a pedometer and a stopwatch Answer YES both of them Back to top Files Manage Question 1 How is the music in the folders sorted Answer Sort by the first letter of the song name first When the first letter is the same then the second letter is sorted When the second letter is the same the third letter is sorted and so onNumber sequence precedence letter Question 2 Does the player classify music by artist album genre Answer Yes Please see the screenshot for more specific operation

Page 17 - English - : Question 3 How do I quickly find the song I want to play Answer Search IT click the button in the upper right corner to search Question 4 I have more than 5000 songs Can I use the first letter to roughly locate the song I want to play for example if I type or click the K letter the device automatically matches and displays all songs with the first K letter Answer No The device does not have soft keyboard for inputting or List of selectable letters You can only find your target song by swiping up down with the touch screen BUT you can achieve this by creating a playlist Question 5 Is it possible to hide nonmusic files in the folder such as LRC word Excel Answer Yes but NOT with word and excel Besides if you need to display the lyrics you can put the lrc with the same name as the song in the folder Back to top Time Question 1 Can I switch between 12hour and 24hour military time Answer Yes you can switch to 12hour or 24hour format in Setting Date amp Time Back to top Languages Question 1 How many languages are available on the device Answer There are currently Simplified Chinese Traditional Chinese English Japanese German French Portuguese and Spanish etc

Page 18 - English - : Back to top Display Screen Question 1 What is the visible screen size for watching videos Answer 40 Question 2 Can I clearly see the icons on the screen under strong outdoor sunlight Answer Yes You can adjust the screens backlight brightness in SettingDisplay as needed Question 3 Does this device have Blue light filter Answer Yes It can protect your eyes greatly Back to top Memory Question Can the player add external SD TF cards What is the maximum capacity it supports Answer Yes You can add an external TF Micro SD card which supports up to 512GB Back to top Builtin Speaker Question 1 Does the device have a builtin speaker Answer Yes Back to top Compatibility for OS Question 1 Is the player compatible with Mac Book Answer Yes It is compatible with Windows 982000 Vista Win 7 Win 10 MacOS MacOS Catalina Chrome OS Back to top Audio Book Question 1 Does it work for audiobooks Answer Yes What you need to know is 1 Upload the TXT file to the books folder then open the file tap the book page the selection box that pops up below has a speaker button click to play 2 Regarding the settings of TTS please click Settings Language amp input Speech for basic settings 3 Unable to play streaming audiobooks such as Audible and iTune audiobooks

Page 19 - English - : Question 2 Will the player start playing from where I left off after restarting Answer Yesit will But the player can only return the progress of the most recently played chapter not all the chapters you have played Question 3 Can I create playlists of audiobooks separately Answer No You can also manage your audiobooks by creating new folders Back to top App Compatibility Question 1 Is the player compatible with Audible Answer The player is not compatible with the installation and use of app Including but not limited to audible Amazon music iTunes Spotify Youtube Apple music Pandora Google play etc Therefore the playlists directly exported through these apps cannot be recognized and played by the player Back to top Connect car stereo Question 1 Can the device be connected to my car stereo Answer Yes Back to top Other Questions Question 1 Does the device have GPS Can it be used for map positioning and navigation Answer Sorry the device does not have these Question 2 Dose it collect data of any kind also do you have a privacy policy Answer The device is an offline player and cant connected to the Internet so no user information will be collected Question 3 Can I send messages with this device like texts Answer No the device does not have SMS function Question 4 Can I lock the screen like on an iPhone to prevent children from accessing the apps Answer Sorry you cant lock an app alone but you can disable the app but we do have a screen lock function go to settingsecurity to set it up Question 5 Can you recommend some audio video conversion tools Answer Please search for keywords like quotVideo conversion toolquot or quotFree music converterquot on Google and you will gain something We usually use quotFormat Factoryquot as our main tool Back to top

Page 20 - English - : Aftersales Service Question 1What is the warranty policy Answer Full refund for damage caused by quality issues within 180 days Note Damage caused by improper use accidental or repair by other means is not covered by the warranty Question 2 How to get online customer support Answer Please feel free to send us an email The email address Luoranhgdupscom Back to top